- Be ready and organized - Not being ready will cost more since we work hourly.
- Save money by doing the packing and unpacking yourself.
- Plan packing as soon as you know you're moving. Pack items you don't use often first.
- Boxes: Use uniform-size boxes when possible. They stack neatly and securely in the truck, maximizing space and stability.
- Use Heavy-Duty boxes (small and medium) from Home Depot or Lowe's.
- Pack all loose and small items in boxes. This prevents loss and damage. Everything boxed saves time loading/unloading.
- Pack for Strength Fill Completely: A box should be full (stuff empty spaces with packing paper or linens) to prevent crushing. Don’t Overfill: The box should close flat without bulging. An overfilled box is weak and can burst.
- Tape Securely: Use strong packing tape (not masking or duct tape) to seal the bottom and top seams in an "H" pattern for maximum strength.
- Label Clearly & Strategically: Mark "FRAGILE," "LIQUIDS," or "THIS SIDE UP" prominently.
- Destination: Label with the ROOM NAME it goes to in the new home (e.g., "KITCHEN," "MASTER BEDROOM")
- Weight: Write "HEAVY" on boxes with dense items (books, tools) and keep them small. Use larger boxes only for light items (linens, pillows).
- Separate breakables and non-breakables. Use wrapping paper inside carton top and bottom for cushioning.
The Golden Result
Organized packing = a faster, safer move. Following these steps saves significant time during loading, transporting, and unloading, making the move smoother for everyone
- Reserve a safe loading/unloading area for the moving truck to park as near as possible. Notify neighbors and check permit requirements if needed. For apartment moves: Reserve the elevator.
- If everything in your home doesn't need to be moved, use BLUE TAPE on items to keep confusion minimal.
- If moving to storage, have cardboard to protect/wrap furniture while in storage.
- Disassemble furniture that won't fit through doors or is difficult to place in truck.
- Secure or remove removable shelves from cabinets/bookshelves.
- Secure the doors of cabinets from opening accidentally.
- Clear the Path: Remove obstacles, doormats, and debris from sidewalks, hallways, and staircases.
- Notify us of any item that may need special attention because of weak construction, expensive or special handling instructions.
- Designate and plan a good parking space for moving truck to load/unload.
- Remove all contents from furniture before we arrive.
- Seal all Boxes/Containers/Bins with tape. We're not responsible for spills from non-secured containers.
- Provide restroom access for staff.
- Call us the day before your scheduled move for last-minute updates and to ensure everyone is on the same page.
- Have on hand an updated list of items to be moved and any special instructions.
Important Note
Of course if you are not able to do any of the above, we will provide the service for you. These are just honest tips to save us time and you money.
General Policies
Pricing & Payments
We charge an hourly rate determined by number of movers. 2-hour minimum. A rough estimate, guesstimate or a ballpark figure over the phone does not constitute a quote. Payment: Cash or Credit/Debit Card (3% fee on cards). No checks.
Operating Hours
8:30am to 5pm. First job at 8:30am, second job starts around 1-2pm (tentative when the first job ends). Be ready if the crew finish their first job earlier or later than estimated. If you're not ready when we arrive, your job may be rescheduled. Please take the whole day off.
Weather Policy
In bad weather, we may suggest rescheduling. If you decide to move in poor conditions, we're not responsible for weather-related damage and pace will be slower. Before canceling, both parties must agree when weather is questionable. No voice mails to cancel. Please Call or Text to 808-275-7155.
Safety First
We're always taking every precaution necessary to ensure the safety of your items and property to be moved in a reasonable time. But will not be responsible for damage if client dictates to take shortcuts and rush.
Case by case situation, when a customer packs their own furniture or boxes, we are not responsible for related damage.
For insurance purposes, a customer will not be able to help on the moving truck. May help to and from the truck on their property. We will not do anything we feel is unsafe. Safety is at the discretion of the Foreman/Driver. We reserve the right to decline moving items we feel cannot be moved safely.
Move requires
If the move requires more work/workers other than the job description or Bigger may need more workers to complete the job at the appropriate rate, we reserves the right to fulfill other obligations before completing additional work.
Packing Materials
Boxes and packing materials only brought if requested in advance. Regular moving equipment (shrink-wrap, blankets, handtrucks, tie-downs, dollies) is supplied.
Important Limitations
Valuables
Personal valuables (money, jewelry, handbags, sentimental/expensive items, credit cards) must be packed and put away out of sight or moved before our arrival. No valuables should not remain in furniture to be moved. Will not be responsible for mistaken placement or accidental lost. We don't move or pack these items.
Electronics & Appliances
Not liable for internal workings of electrical appliances (refrigerators, TVs, etc.). Wires/circuitry can come loose during transport beyond our control. Only responsible for obvious visible damage.
Access Limitations
Steep inclines, hi-grade parking, hazardous or dangerous situations could result in us declining the move or possibility needing more workers to complete the job. Will not take truck off pavement or on steep grades. Time lost due to truck positioning or getting stuck at customer's expense.
Special instructions
Shall not be responsible for damage to items requiring special instructions if customer fails to provide such instructions including, but not limited to, disassemble, assembly, moving or handling of said items and any special preparation required.
We're not responsible for liquid damage to your items if not informed of containers that may leak while in transport. Anything not factory sealed should be advised. Please let us know.
Shall not be responsible for damage resulting when moving household items that have deteriorated such as but not limited to lamp shades, mattresses etc. Old fall apart and disfigure upon disturbing. This rarely happens.
When We Don't Move
Hostile situations or Biohazardous circumstances/settings waste/material, flammable or combustible liquids could result in us declining the job.
Gifts & Tips
Please don't offer crew gifts or unwanted household items. Only gratuity (tip) is okay - cash only (our payment system cannot include tips).
IMPORTANT
please call us the day before the scheduled/confirmed moving date to give us last-minute updates. The purpose of a prep call is to get everyone on the same page and ensure essential request and questions are answered to increase productivity. Also have on hand a updated list of items to be moved and other special instructions.
Transparency Note
This list is general. We want to be transparent with no surprises. If you already booked with us and don't agree with our disclaimer, you're not obligated to move with us. You may cancel by letting us know as soon as possible at no cost. The confirmation form must be signed before we arrive.
- $50/hour waiting fee (rounded to nearest quarter hour) if movers have to wait for keys, lease signing, or your arrival.
- $250 cancellation/reschedule fee if canceled day of move. Avoid by canceling 24-48 hours in advance.
- Fuel/Gas charged by mileage: $1 × miles from baseyard to job site and return ($2 if two trucks requested).
- Cost of additional supplies (boxes, tape, shrink wrap) will apply.
- Wait time at military gates, piers, loading docks, warehouses will be part of hourly charge.
- Payment: Cash or Credit/Debit Card. No Checks. Additional 3% on credit/debit cards.
Kamaaina Movers - Sample Invoice
Hourly Rate (2 movers, 3 hours)
$XXX.XX
Fuel Charge (XX miles × $1)
$XX.XX
Additional Supplies (if applicable)
$XX.XX
Total Estimated Charge
$XXX.XX
This is a sample. Your actual invoice will reflect services provided.
Final Reminder
Please notify and abide by all infectious diseases protocols around crew. Your vigilance protects everyone. If you see a breach, politely remind others. We're always taking every precaution necessary to ensure safety of your items and property. The confirmation form must be signed before we arrive.
