Our Purpose

These guidelines protect the customer, our reputation, and your job. I'm sure you and I feel the same way as the customer do about their furniture, personal items and home.

Professional Conduct

Teamwork & Attitude

  • Be polite with coworkers. No bad attitudes
  • If you don't get along with others, it's hard to schedule you to work
  • Don't show a client/co-worker poor manners or a bad attitude
  • Watch your manners. Use common sense

Punctuality & Reliability

  • Be on time
  • If you cannot come to work, look for a reliable replacement
  • Don't call last minute - the show must go on
  • Be responsible. Don't be late or call in last minute no show

Work Ethic & Pace

Key Principle

REMEMBER, THE BEST WORKER GETS MORE JOBS. If you are not working everyday, there's something wrong. Think what you need to improve on about yourself.

Work Pace

  • Keep a very energetic pace while working
  • Don't show customers a worn-out LAZY slow look or you'll be replaced
  • Never stop till the job is done
  • Always look for something to do. Don't stand around
  • Don't stand around waiting, you always have something to do

Efficiency & Preparation

  • Always carry enough things to fill your arms when loading/unloading
  • Give 100% on all jobs till it's done
  • Eat before you arrive to work
  • Don't expect to take a break between a customers pick-up and delivery time
  • Quick snacks between jobs is okay, but not if you will be late

Appearance & Dress

Dress Code

  • Dress appropriate for the job
  • No low hanging pants
  • Always wear a shirt

Professional Image

  • No extreme character styles
  • Examples to avoid: Hip-hop, Snoop Dog, GHETTO
  • Look like a mover!!! It's common sense

Safety Practices

Think!!! Be careful!!!

You break it, you'll be responsible!!! Always prioritize safety for yourself, coworkers, customers, and their property.

Truck Safety

  • When backing truck, make sure someone is watching behind
  • Lane changing: slowly merge into a lane instead of fast movement
  • Don't use hydraulic gate while loading or unloading (it's for heavy things)
  • Set hydraulic gate halfway to be used as a step

Equipment Safety

  • Neglected or missing tools is a disaster waiting to happen
  • Have respect for our equipment (truck, tie-downs, blankets, etc...)
  • Anything broken, please report it

Customer Interaction

Customer Perspective

Things customers don't like: No Shows, being late, pay too much, slow workers, damage furniture/home, stolen property and bad manners.

Payment & Communication

  • One person collects the pay from the customers alone
  • Looks better that way
  • Don't promise the customer anything, finish the job
  • While driving between loading/unloading, please call to update me on things

At Customer's Property

  • Call people before we arrive to inform and to look out for us
  • As we arrive, quickly get out and guide driver to best and safe parking
  • Once parked, one person should go check out job while other prepare truck
  • Don't put client in a situation to help load the truck

Truck Maintenance

GPS Tracking

Truck's Location/Time is tracked/logged by GPS. Stops will be subtracted from pay. Drive from point A to point B. Unauthorized driving $20 will be charged.

Daily Cleaning

  • Always get things ready for next job
  • Fold blankets and they should be kept between seats
  • Hang tie belts, dollies and hand truck to wall
  • Sweep and get rid of trash
  • A clean truck is a safe truck
  • Remove all your trash at end of day

Equipment Management

  • Before leaving, gather all moving tools and material
  • Quickly get the truck ready for the next job
  • Make sure you don't leave any moving supplies behind
  • If the truck need gas, stretch wrap or any other tools, let it be known at end of day
  • Don't remove anything that belongs to the truck
  • Not sure, ask Dwayne

Prohibited Actions

Zero Tolerance

Violation of these rules may result in immediate disciplinary action, pay deduction, or termination.

Prohibited During Work

  • No smoking, electric cigarettes
  • No talking on phone, text or music
  • Don't take backpacks or personal bags into a customer's home
  • No stealing!!!

Customer Items Policy

  • We do not accept any disposed items from a customer
  • Free things brought from a job will cost everybody $20 (NEVER!!!)
  • No scavengers work here!!! If they offer, then you say no
  • All you expect to get at a job is your pay and nothing else
  • We do not get rid of trash (furniture) for customer

No Shortcuts

Don't be lazybones

Don't rush.

Think what can go wrong if you do.

Ask yourself... will it get damaged?

Performance Standards

If you can't keep high job standards, your pay will be discounted and put on the backburner (low priority list). Bad practice will be noticed.