Guidelines

  1. Think!!!   Be careful!!!   You break it, you'll responsible!!!
  2. Always carry enough things to full your arms when loading/unloading the truck. Look like a mover!!!  Its common sense.
  3. Keep a very energetic pace while working.  Don't show customers a worn-out LAZY slow look or you'll be replaced.
  4. Be polite with coworkers.  No bad attitudes.  If you don't get along with others, means its hard to schedule you to work.  This jobs requires at least two.
  5. Bad practice will be noticed.  
  6. REMEMBER, THE BEST WORKER GETS MORE JOBS.  If you are not working everyday, there's something wrong.  Think what you need to improve on about yourself.
  7. No extreme character styles.  Ex: Hip-hop, Snoop Dog, GHETTO
  8. Be on time.  If you can not come to work, look for a reliable replacement,  the show must go on,  don't call me last  minute.
  9. Never stop till the job is done.  Always look for something.  Don't stand around.  
  10. No smoking, electric cigarettes, no talking on phone, text or music.
  11. Eat before you arrive to work.  Don't expect to take a break between a customers pick-up and delivery time. 
  12. Quick snacks between jobs is okay, but not if you will be late for the next job.  
  13. While driving between loading/unloading, please call to update me on things.
  14. Truck's Location/Time is tracked/ logged by GPS.  Stops will be subtracted from pay.
  15. Always get things ready for next job.  Fold blankets and they should be kept between seats.  Hang tie belts, dollies and hand truck to wall.  Sweep and get rid of trash. A clean truck is a safe truck.  
  16.  Call people before we arrive to inform and to look out for us.   As we arrive, quickly get out and guide driver to best and safe parking.  Once parked, one person should go check out job while other prepare truck.  No time wasted. 
  17. Don't use hydraulic gate while loading or unloading.  Its for heavy things.  Set half way to be used a step.
  18. Drive from point A to point B.  Unauthorized driving $20 will be charged.
  19. When unloading things out the truck and into the new home, place things in their appropriate location if possible.  Boxes near walls or in corners/closets.  Not in the middle of the floor.  Remember we need room for everything.  Best not to leave things scattered everywhere.  People have to live there when we say good-bye.
  20. Before leaving, gather all moving tools and material.  Quickly get the truck ready for the next job, even if the next job is the next day.  
  21. Don't stand around waiting, you always have something to do. 
  22.  One person collects the pay from the customers alone.  Looks better that way.
  23. Watch your manners.  Use common sense.
  24. Dress appropriate for the job.  No low hanging pants.  Always wear a shirt.
  25. Don't promise the customer anything, finish the job.
  26. We do not except any disposed items from a customer.  Free thing brought from a job will cost everybody $20.   (NEVER!!!)  No scavengers work here!!!  If they offer, then you say no.  All you expect to get at a job is your pay and nothing else. 
  27. Don't take backpacks or personal bags into a customer's home.
  28. No stealing!!!
  29. We do not get rid of trash (furniture) for customer.
  30. Don't show a client/co-worker poor manners or a bad attitude.
  31. Be responsible.  Don't be late or call in last minute no show.  Its puts the company at risk.  The show must go on efficiently.
  32. Give 100% on all jobs till its done.
  33. Neglected or missing tools is an disaster waiting to happen.  Have respect for our equipment. (truck, tie-downs, blankets, etc...)
  34. Don't put client in a situation to help load the truck.
  35. Anything broken, please report it.
  36. When backing truck, make sure someone is watching behind.
  37. Lane changing: slowly merge into a lane.  instead of fast movement.  You will have time to fix the problem. If someone is already in the lane.
  38. Make sure you don't leave any moving supplies behind.
  39. If the truck need gas, stretch wrap or any other tools, let it be known at end of day.
  40. Don't remove anything that belongs to the truck.  Not sure, ask Dwayne.
  41. Remove all your trash at end of day.
  42. If you can't keep high job standards, your pay will be discounted and put on the backburner (low priority list).  

These guidelines is protect the customer, our reputation and your job.

I'm sure you and I feel the same way as the customer do about their furniture, personal items and home.

Things customers don't like: No Shows, being late, pay too much, slow workers, damage furniture/home, stolen property and bad manners.

No Short-cuts

Don't be lazybones

Don't rush.

Think what can go wrong if you do.

Ask yourself... will it get damaged?